Amazon Again Tops in E-Tail Customer Satisfaction; Apple Slips
December 27, 2012
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Amazon continues to reign as the most popular online store for customer satisfaction, according to a report out today from ForeSee.
Measuring the top online retailers for the holiday shopping season, ForeSee awarded Amazon a score of 88 out of 100, matching the company's top grade from last year. Amazon has scooped up the highest scores in the index for eight straight years, in large part because of the appeal and variety of its products, ForeSee said.
"At this point, Amazon has been dominant for so long and has such a history
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December 19, 2012 From News
I try to use my holiday column to look ahead, but it’s always good to peek back to put those thoughts in perspective.
Highlights of the past year included the London Summer Olympics and Rupert Murdoch’ fall from grace. We saw the passing of Neil Armstrong, Phyllis Diller, Whitney Houston and Cosmopolitan magazine’s Helen Gurley Brown. The 2012 Presidential election cycle overshadowed anything else that was happening for a good part of the year.
There were a slew of unusual weather events, including earthquakes, floods, storms around the world, drought and record heat in the West, and Hurricane Sandy on the East Coast.
The economy was still anemic at best and headed for the fiscal cliff. Unemployment is hovering below 8 percent. But at the same time, many businesses are struggling to find qualified people with the skills they need.
December 19, 2012 From News
We had a lively discussion on Twitter and shared some great holiday retail strategy. If you missed the live chat on December 19th, 2012, you can view the full transcript here.
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