After a ride with Uber, the buzzy new car service, the company's slick mobile app encourages you to rate the experience from one to five stars. Aaron Dignan, frustrated by his driver's unfamiliarity with his destination, recently tapped in three stars, the kind of middle-of-the-road score that kicks Uber's follow-up process into action.
Mr. Dignan received an email from a company rep asking about dissatisfaction. Uber offered a credit for a future ride and an assurance that his feedback would be given to the driver, who, like all Uber drivers
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How To Get On the Web
March 7, 2012
Websites, Facebook, Twitter, Foursquare, blogging, Craigslist, eBay, YouTube, Pinterest,instagram, Groupon, Living Social, Google Places, AdWords, LinkedIn…..no wonder independent retailers are slow to move into social media and develop websites that are more than just electronic business cards.There are too many choices, too little knowledge, limited familiarity, and it’s too easy to make mistakes.
But think about this. Booz Allen projects social commerce sales to reach $9 billion this year and climb to $14 billion in 2013.Social media accounts for one out of every six minutes spent online.“The Internet is the biggest equalizer in the marketplace,” said Robert Lapointe, president of Quebec-based Tailbase, a web developer for retailers. On the web, the smallest local retailer has the same ability to capture the consumer’s interest as the largest big box store.“Intelligent use of social networks can position retailers ahead of large chains giving them a unique position in the marketplace,” Lapointe said.
Schaefer’s of Lincoln, Neb., has done just that.Third generation Ronnie Romero said he began to ask, “How do I reach ME?I’m a young father of three, don’t watch broadcast or cable TV, listen to satellite radio, and don’t read the paper.”Ronnie said that against his father Ron’s advice, but with his support, he cut their newspaper advertising 40 percent.Despite a lagging economy, the company has grown substantially.