We don't want anyone to have to wait in line," says Matt Carey, Home Depot's CIO. After all, the $70 billion big-box retailer doesn't ship plywood. Or cement. An island in a sea of e-commerce, Home Depot remains largely an in-store experience. That's why it wants to provide a good one, especially at the register.
To keep egress speedy, the company has been aggressively outfitting its 2,253 stores with a quartet of checkout options. "If you don't give customers choices," says the National Retail Federation's Richard Mader, one of two retail technology
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April 18, 2012
Jackie King, president of Nampa Appliance & TV, is a good example of a growing number of specialty CE and appliance dealers who are adding Facebook to their retail tool kits. With a single store in the Boise, Idaho, market, located amidst giants like Lowe’s, Home Depot and RC Willey, she has learned to leverage Facebook since creating a page last summer and building a following from a handful of “likes” to around 1,000.