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Home Depot Innovates Customer Checkouts

April 20, 2012
We don't want anyone to have to wait in line," says Matt Carey, Home Depot's CIO. After all, the $70 billion big-box retailer doesn't ship plywood. Or cement. An island in a sea of e-commerce, Home Depot remains largely an in-store experience. That's why it wants to provide a good one, especially at the register.

To keep egress speedy, the company has been aggressively outfitting its 2,253 stores with a quartet of checkout options. "If you don't give customers choices," says the National Retail Federation's Richard Mader, one of two retail technology

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