I Bought Something from a Best Buy Vending Machine, and It Didn’t Go So Well

Sometimes fate is just plain mean. On Wednesday, I wondered if Best Buy’s best strategy for reinventing itself might be to radically reduce the selection of products it stocks and institute a no-frills customer-support policy. Later that day, I made a purchase at a Best Buy that carried only a few dozen items and had no human staff at all. And I ended up pining for someone in a blue shirt to rescue me.

The Best Buy in question, as you may already have guessed, was actually a Best Buy Express vending machine.

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