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NPD: 18 Million Consumers Returned CE Devices in the Past Year

October 1, 2012
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About 18 million consumers in the United States returned a consumer electronics product in the past year, according to a new study from The NPD Group. More than half (57%) said they returned their device because it was allegedly defective. Almost half of who brought back a CE item said something could have been done to prevent the return, according to a survey of 2,000 adults completed online in May.
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