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Returning Gifts Gets Easier, and Harder; New Policies at Target, Best Buy, Sears, Toys R Us

December 26, 2012

That striped sweater or salt-and-pepper set turn you off? Return it online to Sears, J.C. Penney or Williams-Sonoma, and you may wait longer for a refund this year.

That's according to customer-service company StellaService, which had employees around the country do online "mystery shopping" to gauge changes in the speed of refunds.

StellaService says the timing of refunds got worse for 14 of 25 of the online retailers in the study. The speed of returns for Sears, Williams-Sonoma and J.C. Penney were among those that slowed the most since last year.

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