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Study Shows In-Car Technology Is a Pain-Point For Consumers

June 21, 2012

J.D. Power and Associates has put out its 2012 U.S. Initial Quality Study (IQS), and besides Lexus, Jaguar, Porsche, Cadillac and Honda taking the top spots in the annual list, the real story is the level of consumer dissatisfaction with the latest technology fitted to their vehicles.

While the study has seen an improvement of 5 percent in initial quality from 2011, year over year, audio, entertainment and navigation problems have increased by 8 percent.

David Sargent, vice president of global automotive at J.D. Power says that while high-end technology offerings have traditionally

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