As reported in the WSJ, Best Buy's interim CEO, G. Mike Mikan, sees ending the trend towards "showrooming" as the company's number one priority. To do this, he plans to invest heavily in retraining Best Buy's workforce. It is a worthy aspiration-the big box electronics retailer is sputtering as customers increasing use it as a place to browse merchandise before buying it at Amazon or some other online rival. But Best Buy's fight against showrooming is doomed to fail, for three reasons:
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Best Buy Sticking With Turnaround Plan
June 21, 2012
Best Buy's interim CEO told shareholders Thursday that the retailer plans to stick with its turnaround plan, and will put greater emphasis on training of employees, according to a Bloomberg News account of the meeting.