What Best Buy Needs: Exclusives

How things can turn quickly in the retail world.

A few years ago, Best Buy was the darling of the electronics industry. The company was killing competitors with its good real estate, brightly lit stores, wide aisles and superior customer service led by its self-described “geek squad.” Its chief competitor, Circuit City, was spiraling out of business. Older electronics chains like RadioShack and Tweeter weren’t keeping up – the corner store approach just wasn’t keeping up with the big box.

“Best Buy was best in class and they still are,”

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