Where Best Buy Went Wrong

Long gone are the days when Best Buy ruled as the No. 1 retailer for all things electronic. The retail giant has not only lost its tight grasp on the market – in March, it reported a fiscal fourth-quarter net loss of $1.7 billion – but after reports of 50 store closings and the CEO’s recent resignation it seems the company is hanging on by mere thread.

But what went wrong? Narrowing down Best Buy’s biggest failure wasn’t easy; it seems the company has not only missed the mark with its customer service

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