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iPhone Leads JD Power Mobile Phone Rankings

May 1, 2009 By Stephen Silver
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Apple came in first among smart phone manufacturers in J.D. Power and Associates 2009 Wireless Consumer Smartphone Customer Satisfaction Study, while LG was the leading competitor among traditional smart phone users.

Phones were ranked in such categories as physical design, ease of operation, battery, feature and operating system. On the smart phone side, Apple scored a perfect five out of five in every category but battery to earn a score of 791 out of 1,000. LG and Samsung came in second and third.

On the traditional side, LG came in first with 733 points, beating out second-place Sony Ericsson.

"As consumers continuously upgrade to mobile phones that allow a full mobile-Web experience, advanced multimedia programs and 3G data downloads, overall handset satisfaction should continue to rise, as these devices tend to make our lives more convenient and prove entertaining," Kirk Parsons, senior director of wireless services at J.D. Power and Associates, said as part of the release.

Click here for the complete smart phone results.
 

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