12 Volt Tech: Signed, Sealed, Delivered
Tom Malone, president of Audiovox, and a 25-year veteran remembered the good old days but also sees bright opportunities in the future of expediting. "What makes Audiovox unique as an expeditor partner is we have employees in the field who specifically deal with expeditors. We actually send our guys to help close sales at car dealerships."
Proceed With Caution
Expediting sounds terrific as an extra way for your business to make money, but it does come with its share of problems. "It is always best to test the waters with a dealership or two before you know if expediting is right for your business," said Malone. "The service level you need to provide is intense. In the industry, it is known as bell-to-bell coverage—when the bell rings in the morning opening up the service area to when the bell closes at night when the overhead door finally drops. You will always need to have an installer on call, and need to respond immediately if you want to continue to do business with the dealership.