Retail Pros Discuss Full Solution StrategiesJune 28, 2012 By Dan Eldridge
Dealerscope’s own Jeff O’Heir moderated a three-man panel at the CEA Line Shows Digital Downtown Conference on Wednesday about a subject every CE retailer needs to be paying close attention to: selling customers on the full solution.
Chatting with O’Heir about the various challenges and opportunities of full solution selling were Electronics Expo CEO Leon Temiz, Talk of the Town COO Bob Dodge, and BrandSource District Manager Chad Evans.
“I think the business is changing dramatically, and you have to change with the times,” said Temiz, when asked to explain the logic behind the recently transformed showroom floors at Electronics Expo’s New Jersey locations. According to O’Heir, both Temiz and Dodge have not only reconfigured their shop’s show floors in order to better reflect the full-solution sale—they’ve also significantly tweaked their business models.
Temiz, for instance, has attempted to give his stores the feel of a boutique-style information center by adding hands-on Connectivity Centers. Consumers can try out a series of connected products at the centers, which emphasize full solutions over individual products.
Dodge’s store takes advantage of a similar method known as Connected SOURCE—essentially a 300 square-foot area featuring various digital products and home networking solutions. “We can no longer just count on our sales of audio and video,” Dodge pointed out. “Home networking is really the key to the future for us.”
Evans, who happens to be the director of the Connected SOURCE program, naturally agreed with Dodge and Temiz’s sentiments about the vitality of emphasizing full solutions in retail settings. But convincing custom retailers to change their tactics, he said, can often be an uphill battle.
“It’s definitely a challenge,” he said, “because we’re taking guys that were in the A/V specialty space, and trying to get them to change their mindsets.”
Of course, convincing consumers to buy into the full-solution philosophy can also be a significant challenge. Temiz explained that in an effort to battle consumer’s individual-product thinking, he has salespeople carry around tablets that are connected to all the store’s systems.