We use them to find information, to record and share everything from family photos to hilarious cat videos. We rely on them for staying in touch, whether it’s sending texts and emails, updating our Facebook page, or using that quaint old means of communicating— actually talking on the phone. The smarter our phones get, the more essential they become. It’s not surprising that we’ve started to think of them our third hand.
Just like our real hands, our smartphones go everywhere we go. We take them on the bus, the plane, and the subway. They go with us to work, the gym, and out for a night on the town. We bring them along on dates, work trips, and holidays. They’re with us in the bedroom, the kitchen and even the bathroom. And the more places they go, the more danger seems to find them.
Smartphone accidents come in all shapes and sizes, from everyday bumps and scrapes to spectacular crashes and spills. At SquareTrade, we try to understand how people use and accidentally damage their devices. For example, one of our recent studies found that 30 percent of iPhone users damaged their phone last year. Other findings shone new light on some commonly held beliefs:
- Traditional wisdom claims that you’re more likely to have a smartphone accident while on the go. We discovered just the opposite: most accidents happen at home.
- It’s not other people who pose the greatest risk to your smartphone. Based on our findings, phone owners are responsible for a whopping 69% of the accidents that befall their own phones.
- If you think your smartphone is in greater danger of getting lost or stolen than damaged, think again. We found that accidental damage is ten times more likely.



