The results are not surprising in the least, but they are now official. The iPhone X performed rather poorly in the SquareTrade Breakability Test. Despite the phone’s $1,000 price tag, it was well documented how Apple’s decision to integrate wireless charging, thus requiring the all-glass design, meant the company was sacrificing durability for design and function.
On top of that, though, the iPhone X has a much higher cost to repair for consumers.
But first, the results of the Breakability Test. Bottom line, SquareTrade found that the iPhone X is, by far, the worst performing iPhone in the history of the procedure. The lack of a home button and the all glass front and back made the iPhone X the most breakable iPhone ever.
“You’d expect there to be a high price to pay for a beautiful phone like the iPhone X. Unfortunately for consumers, in the end it’s likely to be more than the $1,000 they’ve already invested,” Jason Siciliano, vice president global creative director at SquareTrade, said in a statement. “Despite Apple’s claims that their glass is the most durable ever in a smartphone, the iPhone X is the most breakable iPhone we’ve ever tested. The iPhone X’s fragility, along with Apple’s $549 fee for most repairs, make it the definition of a high-risk phone.”
The results of the specific tests are definitely cringe-worthy. The iPhone X saw its screen completely shatter on the first Face Down drop, rendering it unresponsive and completely destroying the FaceID tech. The Side Drop was found to cause the most internal damage to the device while the Back Drop saw chunks of glass come off of the phone. And the Shot and Tumble Tests both did significant damage to the phone’s FaceID and swipe to unlock features.
The only test that didn’t completely wreck the device was the underwater Dunk Test, though—similar to the iPhone 8 and 8 Plus—did cause some audio muffling. But otherwise the phone was still fully functioning.
Lastly, the Repairability Test was no friend to the iPhone X. SquareTrade technicians pointed out that the thinner, more costly OLED display was more expensive to replace. And the smaller logic board, multiple cables, and split battery were found to be difficult to remove.
Overall, the phone scored a 90 out of 100, which isn’t a good thing. That ranks it as High Risk in terms of the Breakability Score (the higher the score, the higher the risk). For comparison’s sake, a few weeks ago SquareTrade reported that the iPhone 8 scored a 67, the 8 Plus checked in at 74, and Samsung’s Galaxy Note8 scored an 80.
iPhone X Protection Plans
The SquareTrade Breakability results for the iPhone X come a few days after the company announced new protection plan offerings for the device. Whereas the cost to repair an iPhone X can set a consumer back $549, SquareTrade has two-year plans starting at $129. That plan comes with the option of adding a third year for $30. The two-year plan averages out to about $7.50 a month, which is roughly half of the $15 monthly plans offered by most wireless carriers.
Other new components of the plan include in-home repairs, family plans, the option to obtain “lifetime” Forever Plans, and an extended protection widow.
“Eighty percent of consumers who buy mobile protection are paying $10-15 / month to do so through their carrier,” Jonathan Kyle, Senior Director, Marketing at SquareTrade, said in a statement. “Today, we are announcing a more affordable option that can help consumers save money and modernize the way they protect an increasingly important and expensive asset.”
For more info on these and other SquareTrade offerings, check out the SquareTrade website.