Success at Big Sandy Spans Across Generations
Surrounded on all fronts by its competitors’ retail contraction, Big Sandy Superstore is most definitely in expansion mode. The regional chain, which is one of the leading furniture retailers in the country and also carries a well-balanced brand roster of mattresses, consumer electronics and appliances, just opened two stores in Columbus, Ohio, and is set to open a third. “We’re filling a market need,” Stephen VanHoose, the company’s vice president, said. “It’s a growing, big market, and we can support it.”
Big Sandy is a multi-generational business with 15 total locations and 700 employees that serve West Virginia and Kentucky as well as Ohio, and its success is founded in building on a stellar reputation that took root when, in 1953, Robert VanHoose, Sr., Stephen’s grandfather and the father of company CEO Robert VanHoose, Jr., funded the first store in Kentucky with a $1,000 loan.
The company philosophy of providing the best service and value for the money to every buyer, and of always following The Golden Rule, informs each step of the management process at Big Sandy – and permeates the company’s approaches to personnel supervision, training, and enhancing the customer experience.