How Distributors Help Dealers
We recently asked some of the industry’s top distributors what they’re doing to help their dealers overcome some of their biggest challenges. Read the full interviews in April’s /Dealerscope/. Here’s what they had to say:
Dealerscope: What’s the most pressing problem your retail customers face, and what’s the most effective thing you’re doing to help them?
Dean Cornacchia, Executive Director, Product Management, WYNIT:Profitability and margin erosion continue to plague retail outlets that display products and hold inventory. Ironically, the brutal reality of 21st Century retail is consumer adoption of the advanced communication technology products sold by consumer electronics retailers. Anyone with a smartphone and the right app can find the lowest price on any item in real time, while physically standing in front of its retail display. When consumers buy on price alone, and have the immediate means to locate the lowest price, retailers are no longer rewarded for having knowledgeable salespeople or a wide selection of products in stock.
The most effective things we can do as distributors are to educate and mentor manufacturers on the ramifications of their pricing policies; continually monitor the market to identify problem areas; and proactively seek out product opportunities from manufacturers that have a commitment to margin integrity.
Brian Swanke, President, CWR Electronics:Margin. We are working hard to leverage our buying power to get the retailer the most margin they can get.
Rob P. Kalman, Vice President, U.S. & Corporate Marketing, SED International:The ability to compete on value versus price. Retailers have to use the advantages of physical selling (face-to-face interaction, demo products, environment, etc.) and stand out from the big boxes by offering distinctive solutions and creative ideas. We are helping the retailer by providing tools such as a full-featured website; a wide-ranging product mix, including consumer electronics, computing and small appliances; unique and hot new products; and consultative support in the form of dedicated account representatives who help our dealers with suggestions to grow their business, increase margins, and stand out from the crowd.