Blogs

Samsung's Humility Outshines Note7 Nightmare

Maybe the biggest hit Samsung and subsequently the Android market saw last year was the curious case of exploding phones. While the definition of exploding might be a bit sensationalized - it was more of a sudden flame - both the Note7 hype and Samsung's reputation were caught in the blaze. Initially, Samsung didn't know…

Here’s What We Know About the FBI’s Alleged Use of Best Buy Employees as Informants

A recent criminal case highlights the FBI’s alleged use on informants inside of the Best Buy Geek squad division. Here’s what we know.

Fitbit Could Be Making a Bigger Smartwatch Play than We All Think

Barely a day after the official close of CES 2017, news broke about Fitbit that probably would’ve stolen the show out in Las Vegas. According to a post on smartwatch maker Vector’s website, the company has been acquired by Fitbit for an undisclosed amount. The move comes a little more than a month after the…

Other Staff Bloggers
Policy

A recent criminal case highlights the FBI’s alleged use on informants inside of the Best Buy Geek squad division. Here’s what we know.

Amazon has implemented policies that could increase participation costs for some small businesses.

A Chinese state-run newspaper on Monday said President-elect Trump would be “a naïve fool” to launch an all out trade war against China

Connected Home

Barely a day after the official close of CES 2017, news broke about Fitbit that probably would’ve stolen the show out in Las Vegas. According to a post on smartwatch maker Vector’s website, the company has been acquired by Fitbit for an undisclosed amount. The move comes a little more than a month after the…

A home network is a sanctuary. The last place you would think to be hacked or spied on would be on your home network. Most of the time, that level of security is passed off to the router or less reliably the ISP. However, CUJO offers that piece of mind…

Slumping smartwatch sales and a lack of consumer interest resulted in the slowest growth, year-over-year, for the wearables market.

Events

Two years in, I’ve had two very different experiences attending CES, the massive tech tradeshow put on by the Consumer Technology Association. Both were exceptionally overwhelming, but both were exceptionally fun as well. Year One was much more of a feeling out process than anything. A little more than three months on the job, I…

Although a lot of different companies have a lot of reasons to succeed at CES this year, I'm really hard-pressed to find anyone more excited to generate positive attention. And while Samsung dominates virtually every area it invests in; their CES lineup ran the gamut of wearables, appliances, computers, and televisions. Let's dive into each…

CES has always had the distinction of showing some of the latest technologies being offered in vehicles. Over the past few years, that

Drones

More bad news for the drone industry as French-based manufacturer Parrot is laying off a third of their drone division. Following a massive drop in fourth-quarter earnings, Parrot said they missed their target by about 100 million euros (~105,000 USD) with their drone revenue generating about 60 million euros between commercial and consumer. These distressed…

Operations

The most innovative thing I’ve come across at CES 2017? ZTE’s Project CSX, or Crowd Sourced X—a consumer-driven product campaign.

Lets be honest, Apple had a rough 2016 with their iPhone 7 headphone jack crisis, the Airpods delay, and more. Heres to a happier and h

Kubi is a telepresence robot that lets the user make video calls via an iOS or Android app for an immersive videoconferencing experienc

Headphones

We've seen a lot of advancements recently in the truly wireless earbud space. But just as fast as we are seeing products appear on the market, we are already seeing slight stagnation. Hopefully, that doesn't come off as a knock against companies like Bragi, Phazon, Apple, Samsung or Jabra who have all poised to make long lasting…

Gaming

Nintendo’s Super Mario Run iPhone app hit 40 million downloads in its first week, but it has major flaws that are turning users of

Wearables

Two household names have seen their revenues decline and stock prices take major hits over the past year. What’s going on, and what’s t

In wearables entertainment, this is expected to be a breakout year for Virtual Reality/Augmented Reality (VR/AR) headsets – and a boon

Video

We found a spreadsheet with nearly all of the Black Friday TV deals out there, and analyzed some of the data trends. Bottom line: they’

Although its popularity has never been greater, streaming digital media has been around for a quite a while and the momentum is reachin

Amazon recently announced the launch of Amazon Video Direct (AVD), which invites people and companies to share their videos with the Am

Emerging Tech

About three years ago, Google presented an ambitious idea for a modular cell phone. The concept enabled swappable Lego-like parts to add extra batteries, speakers, or a camera (among many other options) on the fly. Dubbed Project Ara, the $100 device was set to disrupt the idea that the only available cell phone options on…

The speed at which technology has advanced over the past few decades is simply incredible. In this, the 50th year of the Consumer Electronics Show, looking back on what technology was being released in 1967 compared to the tech toys that we’re seeing drop on a regular basis—folks from yesteryear would look at 2016 like…

Self-driving car shipments will go from just a few hundred thousand in 2020 to 24 million units by 2030, according to the Berg Insight

People

Establishing recognition for the powerful women in the Consumer Technology industry was one of the first items on our editorial to-do l

It used to be that someone passionate about investing time and money into musical playback was described as an audiophile.

Having a universally intuitive product has helped Fitbit become synonymous with tracking steps.

Business Model

Through their Black Friday Deals Store, Amazon began rolling out some tens of thousands of holiday deals with new sales and promotions

It’s been a rough year for retail. The department store model has derailed into irrelevance,…

With the rise of social media and online reviews, interactions between brands and customers have been forever transformed.

Research

According to CTA’s holiday forecast, spending on tech will increase 3.1 percent to reach $36.05 billion during the 2016 holiday season.

Forbes recently estimated that women drive approximately 70 to 80 percent of all consumer purchasing. This estimate and other reports have led many experts to consider the female demographic the engine of today’s economy. Women are buying products for their professional lives and for the home and family, which means that behind most women lies…

Joe Cassity, the operations manager of Tunes-N-Tint, wanted to run an experiment this past Black Friday to correlate how advertising ma

VR/AR

What should we really make of the VR industry as a whole, and how much can we really expect it to boom in the next few years?

Services

Target’s Cartwheel app has already proven successful in engaging and influencing shoppers; more than 27 million people have downloaded

Marketing

Don’t you just love it when Apple releases a new product. It brings out the haters. The iPhone 7 release last week was no exception.

For brands and retailers, there’s no better time to go after the next generation of consumers. Centennials, otherwise known as “Gen-Z,” are on track to make up 40 percent of the population by the year 2020, and they already spend more than $40 million annually. But to truly appeal to this generation of consumers, brands…

If retailers can identify how to market to the differences between the male and female brains, they will leave less money on the table.

Accessories

The importance of consumer technology is growing in the workplace and at home. And whether we’re purchasing tech products for our families or our careers, women are more tech-savvy than ever before. For these reasons, it’s important for retailers to remember that women purchase tech accessories not just for social reasons, but to help us…

The future of technology gets a lot of attention. But, as much as we use them, tech accessories tend to get left out of the discussion.

Household ownership of wireless audio, wearables and connected devices saw huge ownership gains, but what’s driving consumers?

Audio

The Bluetooth market, specifically the manufacturers filling retailers’ shelves, continue to innovate.

Not long ago, while binge-watching the recent season of Game of Thrones with my wife, Silvia, she turned to me and remarked on how much better the dragon scenes and overall sensory experience is when we’re streaming the show in our home theater. Not only was this validation and music to MY ears, but it…

Over a beer not too long ago, an old friend and I were comparing thoughts about the demise of so many leading retailers over the past few years.  Circuit City, Tweeter, 6th Avenue, Harvey Electronics, Ken Crane’s, my old company MyerEmco, so many others.  What happened?  What was the cause?  Was it the Great Recession?…

Laptops/Tablets

Chris Ely, senior manager of industry analysis at the Consumer Technology Association, shares his thoughts on potential areas of growth

Independent CE dealers have a lot to learn from Best Buy

News

Using data, the Consumer Technology Association tries to make some sense of post-purchase consumer behavior.

More than any other factor, the presence or absence of a free shipping offer can make or break a sale.

Social Media

No one has a perfect blueprint for social media marketing because every company has a different voice and the results happen live.

What are your thoughts on 4K? How are manufacturers and content creators handling the new technology? How are consumers recieving it?

Here's the Tweet of the Day:

What is your opinion?

Smartphones

CEOs most certainly recognize by now that for consumers it is futile to resist buying through a beautiful piece of connected glass! The real question is what are the digital tools, levers and language to ensure the utmost competitive market share advantage?

Fast Company recently sent a bunch of reporters and volunteers out to various Starbucks locations to try out the mobile payment app Square. The results were shared under the headline Starbucks's Shoddy Square Rollout Baffles Baristas, Confuses Customers. This is what I was talking about when I wrote how Best Buy's BlueShirts scattered in fear and confusion when I asked them about using the shopkick app.

Automation

Some people might bemoan the age of distraction that our smartphones and social media has ushered in, but I think instead of "replacing reality" we're "augmenting reality," and this is good.

Last week hackers took over Burger King's Twitter account, changing the picture to a McDonalds logo, and making plenty of inappropriate comments, but it's not that bad for Burger King.