Wayman’s Reflections On CES
September 2, 2014

In the run-up to the 40th anniversary of the Consumer Electronics Show in 2007, the late Jack Wayman, CES founder, who passed away last week at 92, offered – with characteristic candor – his reflections on the Show and his part in its creation to Dealerscope’s Nancy Klosek. Here are his comments:

Elly Valas, Nationwide: An Ardor for the Independent
January 10, 2013

Long before the term ‘glass ceiling’ was coined to describe impediments to the career advancements of women, Elly Valas, Nationwide’s Member Services Director, broke through the consumer electronics industry’s version of it.

People On The Move at NARDA, ATON
April 7, 2008

NARDA Hires Interim Director The North American Retailer Dealers Association (NARDA) and its service division, Service USA, announce that Otto Papasadero has joined NARDA as interim Executive Director. Tom Drake, the previous executive director, has accepted a position with a newly formed trade association outside the industry. Papasadero’s position was announced at the recent Service and Retail Convention in Las Vegas. ATON Appoints National Sales Manager ATON, a manufacturer of home speakers and digital distribution systems, has named Jim Koenig national sales manager. Koenig is charged with developing distribution channels, new partnerships and building dealer relationships. Prior to joining ATON, Koenig spent two

Drake To Leave NARDA
March 27, 2008

NARDA President and CEO Tom Drake announced this week that he will leave the organization later this spring. In an e-mail to colleagues, Drake said he was leaving this spring to become executive director of L3, a group he describes as “high net worth individuals who are engaged with second half of life issues ranging from transition of businesses to leaving their legacy through significant philanthropic endeavors.” “I have greatly enjoyed working with you during my time at NARDA,” Drake wrote in the e-mail. “I am very supportive of NARDA’s board and staff as they move into a transition phase and will assist

Basics of Benchmarking
March 1, 2008

Benchmarks are standards to measure or assess performance. They were first used as a way to test the function of computer hardware and software but have also become an important business tool. You can use benchmarking to compare your business to similar companies. It can help you evaluate your performance, establish minimum standards and raise your own bar. All of that can lead to helping you celebrate your successes and setting future goals. The process may seem cumbersome, but there are a few basic steps that can get you started. First, determine what metrics you want to compare your business on. If

Selling With Style
March 1, 2008

Tom Huff, the manager in charge of 20 full-time salespeople at Schaefer’s TV & Appliance Center, Lincoln, Neb., remembers the dark days of consumer electronics. It’s not that the store’s business ever suffered. As a 62-year-old independent business that started out as a corner drugstore, Schaefer’s has a great track record at evolving along with its marketplace. But there was a time when the trend was to keep things dark ... literally. “In the 80s and 90s, it was big to keep things dark in electronics departments,” he said. “Everyone thought that was the way to sell TVs. But on a

NARDA University Las Vegas Registration is Open
February 15, 2008

Registration is open for the NARDA University Retail & Service Finance Lab class, which is set to take place during the 2008 Service and Retail Convention in Las Vegas, on March 28 and 29. The class will be taught by Management Advisers’ Sandy Cloud, and will touch on financial issues often faced by businesses, including goal setting, action plans, and questions of cash flow. For more information on the event, visit

Rebate Redemption
January 1, 2008

Competing with the big boxes, a retailer finds itself considering every tool in the shed to keep prices at a minimum, and that includes rebates. But consumer rebates can act as a double-edged sword. They represent an excellent opportunity to drop prices with usually only the manufacturer taking the hit. But if only a few customers experience unreasonable problems attempting to (heaven forbid!) cash in the rebate, you may find your brand the villain at various parties and Internet forums. There’s no sale worth that. Like extended service plans, the word on the street concerning rebates can be negative at times. Consumers are often

NARDA to Hold Seminars
September 27, 2007

The Service USA of the North American Retail Dealers’ Association (NARDA) announced it will hold regional service meetings throughout the country this fall. Each meeting consists of a two-hour roundtable discussion, followed by technical and business training the following day. Mike Staats, known as “Captain Toolhead,” will lead the team of facilitators for the meetings. The meetings are scheduled to kick off in Fayetteville, N.C., Oct. 3-4, followed by Chicago on Oct. 17 and 18. The meetings go north of the border to Toronto Oct. 19-20, before finishing up in Sacramento Nov. 7 and 8. For more information on the meetings, visit