Dean Miller

Editor in chief of Dealerscope

Hats off to Dean Miller and his team at Lenbrook for taking the
initiative to develop a dealer program that goes well beyond the
typical signage and endcaps.

Hats off to Dean Miller and his team at Lenbrook for taking the initiative to develop a dealer program that goes well beyond the typical signage and endcaps. Called the Digital Music Experience Centers (see our cover story for more), the program is a tight collaboration between Lenbrook and some of its best dealers to create an area on their sales floors that highlights and demonstrates full solutions that maximize consumers’ digital music listening experience.

In a nutshell, that is done by educating the consumer about high-resolution downloads, storage options, quality playback and easy streaming.

The program stands out for a number of reasons. One of the most important is that it was developed in coordination with dealers, whose input and feedback guided the program to fruition. The importance of that type of collaboration can’t be overstated. One of the most consistent complaints dealers, retailers and resellers have in any industry is that their vendor “partners” fail to solicit their input and feedback when it comes to program and product development. Too often, the result of that disconnect between the front office and the front lines are programs with little dealer relevance or a products the consumer doesn’t want or can’t use.

How can the custom industry provide the perception of value to the monied client who is spending less than before on custom integration, and who searches the web as ardently for bargains as his less-wealthy consumer counterpart does?  That was one of the centerpiece issues in a series of topics bandied about by a collection of integrators, vendors and technology pundits who serve the custom industry, at the “Building a Business with Lifestyle Technology” panel during CE Week’s Lifestyle Technology Summit June 24 in New York City.

Lenbrook announced Tuesday that it has named Dean Miller the new president and CEO of Lenbrook America. Lenbrook owns the NAD Electronics and PSB Loudspeakers brands.

At Best Buy, Melissa Boughton was promoted to vice president, leasing for Musicland stores, and Rick Bateson was promoted to vice president, design and construction of Musicland stores. Steve Baldridge was promoted to vice president, corporate controller for PC Connection Sales Corp. Stephen Townsend was promoted to vice president of business operations for PC Connection. Babbage's Etc. appointed John Woodson president of its strip mall strategy, in addition to his current responsibilities as president, Internet/publishing; David Carlson executive vice president of finance and control; Bill Chinn vice president for the mall and strip mall stores operation; and Russ Howard, currently vice president of brand

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