Products & Strategies for Consumer Technology Retailing
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July 29, 2009 From Shop Talk
"Look at the evolution of the PC industry in the traditional home: Desk tops have been replaced with a notebook. That was shift #1. With netbooks coming in, there's another shift. Now, parents can afford to give a PC to their kids. Now, the PC is becoming something personal, no longer shared. It is the democratization of PC mobility."
July 22, 2009 From Shop Talk
"The future is Wal-Mart selling everything and we're installing it, we're dealing with it...I just don't see opportunities in products. The opportunity is in services."
July 8, 2009 From Shop Talk
An interview with Jim Arnold, Senior VP-Sales at Control 4
July 1, 2009 From Shop Talk
We've learned that the early adopters never finished early adopting. We have this perception that once we've done someone's home with a great system, they're done, but that's not true. A first-generation plasma set is ripe to be replaced right now.
June 24, 2009 From Shop Talk
"You really have to go out of your way for people. Thats how we all started, and then some of us got arrogant and lost that service-based model, but you have to do it. You put in the long hours, the early mornings and late nights. If a client's TV isn't working at 8 p.m., you got to go. That's what makes your reputation."
May 27, 2009 From Shop Talk
Shockingly, the customer generally doesn't want the lowest bid. It works! People are willing to spend more because they want things to last longer.
May 20, 2009 From Shop Talk
"I think in spite of the recession, people have increased their awarenesss of their need to back up everything. There's been a significant change in the last year, with the proliferation of digital video and the increasing number of photos on their hard-drives."
May 13, 2009 From Shop Talk
"We just started adding video to our company blog 2 weeks ago. Today, consumers are looking for and starting to expect a higher level of involvement with companies. They want to know it's a real place with real people. The benefit of being open with customers far outweighs the danger of a competitor figuring out how you do something."
May 6, 2009 From Shop Talk
Our relationships in the local Rotary Club have given us an edge in this economy...our [prices/bids] sometimes come in more than others, but the relationships get us the business.
April 29, 2009 From Shop Talk
"I'm glad the DTV transition got pushed out. February was a horrible time, we were in the thick of the recession and it wouldn't have helped us, it would have been a non-event. Now, we've got a little more stability so by the time the DTV transition rolls around, we'll be ready for it. We're optimistic for the rest of the year."
-Noel Lee, Head Monster at Monster Cable Products, Inc.
