Commerce Technology is a Massive Opportunity (and Retail is Not Dead)
There has been recent discussion about whether retail is dead. We couldn't disagree more. We predict that over the next five years consumers will experience completely new retail models that effectively use physical locations combined with world class Internet and mobile sites to offer truly unique and delightful shopping experiences for their guests. These retailers will thrive.
These companies will transition to "lower-cost" and smaller retail footprints. They will utilize these spaces as a major asset to improve the costs and friction associated with shipping and returns; to offer new and innovative ways to promote