Retail Excellence: hhgregg, Indianapolis, Ind.
A slim retiree recently stood in the parking lot of an hhgregg store in West Palm Beach, Fla., and held her purchases up to her chest."They've got lots of good deals!" she said to two strangers. "Everything's on sale!"
But there are more than good deals inside hhgregg's new store on North Military Trail. Rows of appliances fill nearly half the store. Flashing TVs wrap around a third of the store's perimeter. A Serta mattress center beckons from the right-rear corner. Friendly, commissioned sales staff work the aisles.
But this is no 1990s sales floor. That TV wall is filled with high-definition flat panels, many with Internet browsing apps. On the floor are Panasonic 3D TVs and Sony Internet TVs. A bank of tablets and netbooks vie for customers' interest at the front of the store. The appliances include like Samsung's four-drawer refrigerators, LG's steam-featured dryers and Whirlpool's 6th Sense ranges.