It's Not Always the Fault of Sales
“Sometimes I feel the weight of the entire company on my shoulders,” Tammy Kelley said. “There are so many people here depending on my success. I know that if we don’t keep selling stuff, everyone’s job is at risk. Without ongoing sales, we won’t need any deliverymen and installers, buyers to place orders or clerical folks in the office. Pretty soon, we’d have to close the service department and our warehouse, too.”
That sounds like something you might hear from an owner or manager at any store, doesn’t it? I remember that same feeling of responsibility every time I signed paychecks in my own business knowing that 50 families depended on me to earn their livelihood. But Kelley isn’t an owner. She’s not even a store manager. She’s a sales associate at Lakeside Appliance in Richmond, Va.
Even after working for nearly 40 years in retail industry, the conversation I had with Tammy hit me like a ton of bricks. I’ve always loved working with sales people, but I guess I’ve never heard one express their role in the company quite like that.