Apple: iPhone 4 Bar Fix on the Way
Apple admitted in a letter published Friday that its calculation of how many bars of signal strength the iPhone 4 displays is "totally wrong," and promised a free software update in the coming weeks to address the problem.
"Our formula, in many instances, mistakenly displays 2 more bars than it should for a given signal strength. For example, we sometimes display 4 bars when we should be displaying as few as 2 bars," the company wrote in a statement attributed not to Steve Jobs or any other executive but to Apple itself. "Users observing a drop of several bars when they grip their iPhone in a certain way are most likely in an area with very weak signal strength, but they don’t know it because we are erroneously displaying 4 or 5 bars. Their big drop in bars is because their high bars were never real in the first place.
The company reiterated that the iPhone 4's launch was its most successful ever for a product, and also pointed out that reviews of the device have been overwhelmingly positive.