Apple Helps Independent Businesses Repair iPhones
There was once a time when Apple wanted its own team to be the only ones making repairs on its products. Apple would even deny services to devices that had a history of third-party repairs. But recently, the tech giant has become a bit more lax about these policies, and is now offering genuine parts, tools, training, service guides, diagnostics, and resources for iPhone repairs to independent businesses across the US as part of its new Independent Repairs Program.
Both large and small businesses can take advantage of Apple’s Independent Repair Program after at least one employee passes Apple’s free certification process. The Apple-certified technician will then receive the appropriate parts and instructions needed to make repairs that are on par with Apple’s standards—all at the same cost as an Apple Authorized Service Provider (AASP). Technicians will be able to perform many, basic out-of-warranty iPhone repairs like replacing the battery or fixing a cracked screen.
“To better meet our customers’ needs, we’re making it easier for independent providers across the US to tap into the same resources as our Apple Authorized Service Provider network,” said Jeff Williams, Apple’s chief operating officer. “When a repair is needed, a customer should have confidence the repair is done right. We believe the safest and most reliable repair is one handled by a trained technician using genuine parts that have been properly engineered and rigorously tested.”
The independent repair program builds upon Apple’s commitment to expanding its global network of AASPs. Since the program began, Apple has trained over 5,000 AASPs to provide customers—both within and outside of their warranty service—with more ways to access repairs for their devices. Additionally, Apple expanded its authorized service network into every Best Buy store in the US. Now more than ever, Apple users have a multitude of safe, reliable options to turn to when their devices need fixing.