At Your Service
The reality is, says Donaldson, "You told me your ice maker quit because of hard water deposits; it's not the product, it's the elements." In some cases, he also says that environment can impact the lifespan or function of a product. In this case, the retailer may want to take defensive measures. "Sell service plans," Donaldson adds. "It'll protect everybody in the long run."
How to anticipate extended service plan needs