The number one complaint by purchasers of the iPhone -that service activation by AT&T was taking too long- had been “mostly resolved” by Monday afternoon, a company spokesman told Reuters.
“We have resolved nearly all of the issues and we feel confident this is behind us now,” AT&T spokesman Mark Siegel was quoted as saying, adding that there was no across-the-board problem and that the activation troubles had been dealt with on a “case-by-case basis.”
The problem has been largely attributed to the need for customers to set up their service by logging on to the Apple Web site, as opposed to having it handled in-store at the point of purchase. This change was put in place to keep lines moving. AT&T also said Sunday that the large volume of customers attempting to change corporate cellular accounts to personal iPhone accounts had delayed things as well.