Attitudes from the Editor
This summer has seen some wild changes, both economics- and weather-related, but through it all, the consumer electronics business keeps growing. This issue reflects that strength in two important features: the Retail Excellence Awards and the 2002 Consumer Electronics Statistical Survey and Report.
This is an especially important issue of Dealerscope, because it's the one in which we pay tribute to you, the electronics retailer, by announcing the winners of the annual Retail Excellence Awards. You may have noticed we changed the name of the award from "Dealer Pride" to "Retail Excellence." The changed name reflects a new emphasis on what the award represents. In past years, the Dealerscope staff would select the winners ourselves. This year, in keeping with our new retail strategy focus, we went outside the office to invite nominations from the manufacturers with whom you do business every day. We asked manufacturers and members of Dealerscope's Editorial Advisory Board to identify dealers whom they felt exhibited excellence in several categories, including customer service, employee satisfaction, growth and merchandising. From the many nominations and heart-felt endorsements received, we narrowed the list down to four: Ultimate Electronics, J&R Electronics, Crutchfield and Good Guys. These award recipients demonstrate the best qualities of a consumer electronics retailer. The award comes not just from Dealerscope, but also from the peers and associates who helped select them.
This issue also marks the 80th Annual Consumer Electronics Statistical Survey and Report, compiled once again by industry veteran Dennis Barker. His weeks of number-crunching give us a peek into the electronics market from a bird's-eye perspective. We hope you find the brand shares and unit shares valuable and interesting; in addition to the charts you see in this issue, you'll find more featured this month hereINSERT LINK TEXTWeb site, www.dealerscope.com.