Axius Wants to Help You Manage Your Customer’s Smart Home
One of the most difficult aspects of trying to make a home smart is trying to problem solve when something in the home is acting rather dumb. Consumers are becoming increasing aware of the opportunities presented by the smart home market, and they’re also becoming increasingly aware of the frustrations around trying to get those products to work. According to Parks Associates, 26 percent of consumers currently own a smart home device; and one-half of smart home device owners who attempted to set their product up by themselves experienced problems.
That alone is enough of a red flag—and perhaps a beacon of hope—for the integrator community. But even when a professional installer sets a smart home product up, they may not know the full story behind other connected products in that consumer’s home. Problems are going to inevitably crop up.
And that’s where Axius hopes to step in and help both the integrator and consumer.
The new company, which launched this week, aims to be a full-service customer support platform for the smart home. In a statement, Axius said it wants to provide 24/7 management, maintenance, and ongoing monitoring services for any WiFi-connected device on a user’s network. Specifically, Axius is targeting the builder, property management, and integrator markets to help streamline the process of setting up a smart home and supporting it throughout the entire lifecycle.
“The home is now the central platform for our daily lives. Consumers are desperate for a user-friendly approach to customer support and smart device management,” Axius CEO and Founder Colin Barceloux said in the statement. “Axius lets builders, integrators, and property managers give their customers peace of mind by providing a customized plan that ensures connected devices are safe, secure, up to date and functioning as expected. We are saving builders and integrators time and money while dramatically simplifying the process to monitor and manage smart home systems. By empowering the builder or integrator to offer this level of support, we’ve made owning or renting a smart home a painless and seamless experience for consumers.”
It’s the simplicity provided by the Axius platform that really is the selling point here. With no real alternative, the smart home consumer today is tasked with having to troubleshoot issues by calling different device manufacturers to figure out why their products are acting up. Axius replaces all of those various support lines with a single source for any problem-solving needs.
Axius said it is working in tandem with builders and integrators to create smart home packages that “offer homebuyers the latest smart home technology backed by monitoring” to ensure everything runs smoothly. Additionally, the company can provide integrators with marketing and customer retention tools through monthly reports on wifi speed, device usage, network security, and more. And they’ll even work with integrators to create custom templates that carry over the integrator’s branding.
Axius Pro members will also have the added benefit of new business referrals through the company’s directory and marketplace platform. According to Axium, the system will match the integrator with new projects and job requests in their area.
At launch, Axius offers support and management for hundreds of popular and commonly owned smart home brands including Samsung SmartThings, Nest, Sonos, Amazon Alexa, Control4, Google Home, and Honeywell. Some of the services that the Axius platform provides includes things like speed testing, bandwidth utilization, automatic network alerts and updates, daily maintenance, device recognition, and more.
The company said it’s able to support homes with an average of 26 connected devices per household, but they do work with home that have as many as 80 connected devices.