B2B and Beyond
The criteria used to determine what happens to a returned product is governed by rules setup by the e-tailer and is different for each. Halinski explained, "Today the process is very manual, requiring inspection and vendor contract look up in many cases. We are automating that process so that the data in Verify-1 can be used to make those disposition decisions automaticallybringing intelligence in the warehouse forward in the process to help compress the time line from return product entry point to exit point."
Halinski contended that e-tailers and retailers can concentrate on customer service, marketing, etc., while letting his company manage the back end.
But won't buying a product from one Web entity and returning it through another generate more public wariness of e-commerce?