Bad Service Kills Off Clients
If you’re an independent or regional retailer still looking for something to give your sales and service staff for the holidays, give them all a ticket to see American Gangster. The opening scene is a gift that will keep giving.
It’s the height of the holiday shopping season, possibly Black Friday 1968, and we see legendary Harlem crime boss Bumpy Johnson (Clarence Williams III) and his underling, Frank Lucas (Denzel Washington), walk into a large New York City CE retailer, probably on 125th street.
“This is the problem. This is what’s wrong with America,” Bumpy says as he surveys the large store, eerily empty of employees. “It’s gotten so big you can’t find your way. The corner grocery’s a supermarket. Candy store’s a McDonald’s. And this place. Where’s the pride of ownership here? Where’s the personal service? Does anybody work here?