Best Buy Cancels Samsung Galaxy Fold Preorders
Any hopes that Samsung would be able to find a quick fix kind of solution for their highly anticipated Galaxy Fold device might’ve been squashed late Thursday evening—but not by Samsung themselves. While the consumer tech manufacturer has remained mostly mum on the topic of their foldable phone, Best Buy sent out a note to customers who preordered the device notifying them that those preorders have been canceled.
“The Samsung Galaxy Fold has become one of the most curious and highly anticipated devices of 2019,” the retailer said in a statement posted on their support forum. “However, with breakthrough designs and technology come many hurdles and the possibility to face a plethora of unforeseen hiccups. These hurdles have led Samsung to postpone the release of the Galaxy Fold, and Samsung has not provided a new release date. Because we put our customers first and want to ensure they are taken care of in the best possible manner, Best Buy has decided to cancel all current pre-orders for the Samsung Galaxy Fold.”
The Samsung Galaxy Fold, which officially debuted at the company’s February Galaxy Unpacked event, was supposed to start shipping at the end of April. A few weeks prior to that expected launch, Samsung sent our review units of the device to tech press, which didn’t go over so well. While many outlets sung high praises related to the device’s innovative design and future potential, there were numerous reported issues with the device. They included defective screens, accidental destruction of the screen as a result of trying to peel off a protective film, issues with dust getting underneath the unfolded screen that rendered it useless, and more—not the kind of reviews Samsung (or consumers) would’ve been hoping for, especially given the product’s nearly $2,000 price tag.
Ultimately, Samsung announced that it would delay the launch of the Galaxy Fold. They just didn’t say how long the delay would be or when consumers, who already put down preorders for the device, could expect their devices to ship. And, with Best Buy’s move to cancel their preorders, Samsung apparently hasn’t been in touch with their retail partners either. Or, perhaps they have been and the delays are going to be a lot longer than originally anticipated, but they don’t want those retail partners to make that information public.
Either way, just another day and another problem for Samsung.