Best Buy Cracks Down on Geek Squad Shenanigans
Following reports earlier this year- including one case in which employees were caught on video, Best Buy has taken steps to avoid the emerging problem of some Geek Squad workers stealing pornography and other files from the laptops of unsuspecting customers. The move was reported by the Web site Consumerist.com, which also broke the original story.
One employee- who claimed to have been fired at the conclusion of the process- told the site that Best Buy had undertaken a three-part crackdown that included confiscation and inspection of store hard drives, physical inspection of “policies and procedures” at the stores, and finally interviews of personnel themselves. The fired employee, who signed off as “The Betrayed,” said he’d been fired after failing to turn in another employee who had illegally copied a CD.
It was reported this past summer, by Consumerist, that the Geek Squad employees at a California location had been making it a regular practice to snoop on the personal photos of any “attractive young woman” who dropped off her computer. This resulted in the firing of that store’s Geek Squad supervisor, as well as other employees.