Best Buy To Focus On Results, Not Clock
Is it time to start allowing floor salespeople and installers to work when they want? If you’re consumer electronics juggernaut Best Buy, it is. What at first started as a pilot program at Best Buy’s corporate headquarters in Richfield, Minn., is moving to the retail floor, and it’s called ROWE, or “Results-Only Work Environment.”
Under the system, your boss has no say in scheduling and can only judge employees on tasks successfully completed. In other words, no more punching the clock. The five-year-old plan now covers 60 percent of employees at Best Buy HQ, according to a piece in Business 2.0 magazine, and employee productivity has increased an average of 35 percent in those departments covered by ROWE.
The effort to implement the system on the sales floor is meant to reduce costs and turnover. The latter, according to the magazine piece, costs Best Buy $102,000 per “blue shirt,” or 250 percent of their salary.