Best Buy Kiosk Price Discrepancies Reported in California
Connecticut’s attorney general may have sued Best Buy for running in-store kiosks stating higher prices than those listed on the company’s Web site- but that doesn’t mean the company has altogether abandoned the practice.
According to David Lazarus, who writes the Consumer Confidential column in the Los Angeles Times, a consumer in Simi Valley, Calif. reported seeing a DVD player advertised for sale on the Best Buy Web site, but listed at its regular price in the store. Lazarus himself later visited a store location in Los Angeles, and noted that the in-store computers make it appear as though “BestBuy.com” is directing them to the actual Web site, as opposed to an in-store copy of it.
A Best Buy spokesperson told Lazarus that the prices listed on BestBuy.com are the “national price,” but that individual store prices differ in different markets. But at the Los Angeles store, an employee told the reporter that he would “show him a secret,” at which point he punched in an employee code at the kiosk, and brought up the real BestBuy.com site.