Best Buy Sued Over Lost Laptop- For $54 Million
Best Buy’s latest brush with a customer has led not only to bad feelings, but to a costly lawsuit.
According to the Web site MSNBC.com’s Redtape blog, the retail giant has been sued for $54 million by a woman in Washington, D.C. who claims that they lost her laptop and spent several months lying to her about its whereabouts. The computer, according to Raelyn Campbell, was full of invaluable personal information.
Campbell said that after she left the computer at a Best Buy for six weeks while away on an overseas business trip, and that the company lied to her about the computer being ready. She was told it had been shipped to Louisville, but later told that the computer had never left the store. Best Buy representatives later admitted they had lost it.