Block & Tackle- Tips for a Profitable 2002
Cowboy Maloney's Maloney said that is important to make employees feel that they are valued. "We try to instill in them that we care about them, and in turn we want them to care about our customer," he said, "Secondly, we try to make them understand that they're never going to be asked to sell a product for more money than a competitor."
Stan Adler, president of Adler Associates, a firm that specializes in management training and development said, "If you train your people, if you actually invest in them, they are going to see that you care. If you care for them, they are going to stick around. Better wages (though important) and seniority are not the top things on their mind. Being involved and having a sense of place is important."
3. Merchandise to Sell