Superior Sales: How To Use Voice Mail To Gain Profits
Put yourself in your customer’s shoes. You have a problem, you look up the telephone number of the person you believe can solve that problem, dial the number, listen to eight or ten rings, and hear: “I am either on the phone or away from my desk. Please leave your name and number and I will return your call.”
Does that leave you feeling rejected or angry? After all, you are the customer. You are ready to spend your hard earned money and the person you wanted to spend it with is not where they should be to help you. They’re not doing much to make you feel as if they care about you.
Don’t let your customers feel that way when you cannot immediately answer their calls. Create a 100 percent customer-centered phone message that is focused on the needs of your customers, not you. Remember that when your customer calls, they have a problem or challenge and they want it solved quickly. If you solve the problem, you’ll make a profit. So don’t let a poor phone message send your money to your competitors.