Dealer Data: Workforce Optimization: Managing Quality, Cost and Speed Paradox
To remain competitive, organizations must find ways to execute strategy and focus on activities that drive revenue and satisfy customer needs. To do this, companies are turning to workforce optimization tools and practices to forecast their business needs and improve scheduling practices, Aberdeen found in its recent "Workforce Optimization" report.
Those tools and practices help to improve the experience for customers and employees, while reducing costs, improving compliance and business performance. The same can be applied to medium to large consumer electronics retailers and manufacturers.
Based on 359 respondents from May to June last year, Aberdeen identified the top performers in workforce optimization as defined by capacity utilization, reduction in time spent on scheduling activities and improved compliance rates. The top performers had several key characteristics in common that helped them to balance the paradox of improving quality and productivity while managing financial performance and speed to service.