Dealer Data: Workforce Optimization: Managing Quality, Cost and Speed Paradox
See Chart 1
For the research, Aberdeen used three key performance criteria to distinguish "best-in-class" from industry "average" and "laggard" companies in the area of workforce optimization:
- Capacity utilization is the actual work performed by employees compared to the maximum work that could be performed under optimal conditions.
- Improvement in time spent on tactical workforce scheduling, measured in billable hours