Dealer Data: Workforce Optimization: Managing Quality, Cost and Speed Paradox
Understanding the competencies required for jobs and tasks, as well as the competencies that each employee possesses, is also critical. Defining competencies is continually a best-in-class differentiator and has a strong correlation to the ability of companies to manage performance, succession and development.
Aberdeen also found that tracking training requirements and putting in place development programs are key. Optimizing the workforce is not a one-time event; it needs to be an ongoing process.
See Charts 4 and 5
The Optimization Toolkit
Companies are using a variety of tools and technologies to achieve workforce optimization. These tools manage time and attendance, absences and scheduling, including the ability to collaborate on, review and modify schedules.
When managers and schedulers can discuss scheduling issues quickly and securely, and when employees can access their schedules and make modifications and requests, it leads to more accurate scheduling and more satisfied employees. Best-in-class companies also have some differentiated tools that are focused on compliance and alignment, with tools that alert for scheduling violations and perform skill/task matching. They also use tools that allow employees to manage tasks and resources across multiple categories.