Contacts: Richard Newman, Director of Education for Calumet Photographic (Monterey, CA)
Almost everyone who ends up with a career in retail started by putting in time as a salesperson, working the floor, learning the meaning of “customer service” the hard way. Richard Newman, the Director of Education for Calumet Photographic, a global chain of 30 photography stores and an e-commerce site, did his sales years in California, where the customers provided a never-ending array of unusual needs.
“One time, the Getty museum came in and they had just purchased [an expensive painting] they needed to reproduce,” Newman remembers. “I worked with them for eleven weeks getting a good image of that painting, but we did it right.”
Newman’s solution-oriented sales tack helped build him a reputation among Hollywood types as a consultant who could handle complex multi-media jobs. Before starting at Calumet in the early 90’s, he’d spent years working as a music engineer, professional photographer and video producer. The eclectic background worked to his advantage as he’d sit with customers at the computer and figure out which equipment and services could tackle a particular need.