Convergence is Hell
"I haven't seen it yet," Wagner said, adding that he thinks manufacturers "have to address it if they really want to get their message across to the consumer."
At Best Buy, Jeff Stratman, operations manager for the company's broadband digital technology solutions, has overseen a team that built the mother of all interactive, multi-vendor kiosk displays.
Powered up in late October before their formal debut last month in over 400 stores, Best Buy's new interactive displays allow customers to learn about, test and purchase high-speed Internet options from MSN, Flashcom, DirecPC, AT&T Broadband and Sprint. The displays sit in Best Buy's computer department. "Today, broadband is currently everything you do on the Internet, but tomorrow it will be an enabler of a variety of different applications—audio visual, home security, Internet appliances," Stratman said.