Convergence is Hell
Best Buy moved to control maintenance costs and logistics by networking the kiosks. "We can do trouble-shooting and some repairs from a central location here in the corporate office," Stratman said. When making upgrades and improvements "if we finish it one day and want it to show up in all of the stores the next day, we can do it."
Best Buy's interactive displays for broadband service sales.
Ovation Audio's custom home theater demonstration room.