Customer Satisfaction for Electronics is Highest of Any Industry
Consumer electronics such as televisions and Blu-ray Disc (BD) and DVD players have a higher level of customer satisfaction than any other industry, according to a survey released this week by the American Customer Satisfaction Index (ACSI).
The score of 85 remains unchanged from last year and earns the highest score of the 47 industries ranked in ACSI's survey.
“Customers are upgrading to TVs that provide better picture quality, more features, and save space, while the BD format is becoming more widely available and affordable. Clearly, customers are pleased with what this industry has to offer them,” Claes Fornell, the survey's founder, said as part of the announcement.