Dealer Data: Consumer Reports Finds LCD and Plasmas Need Few Repairs
Consumer Reports’ new brand repair rate report shows that LCD and plasma TVs are highly reliable, requiring few repairs during the first three years of use. As many retailers and warranty providers can guess, the report also advises consumers against buying extended warranties, which Consumer Reports said aren’t needed with the new breed of low-repair TVs.
The report, the first of its kind conducted by Consumer Reports and featured in the December issue, reveals that on average, rear-projection TVs were much more repair prone than LCD and plasma sets. The results are based on Consumer Report’s National Research Center’s Annual Product Reliability Survey, which covers almost 93,000 TV sets bought new between 2004 and 2007.
The report also offers details for specific brands. Panasonic, whose 50-inch TH-50PZ700U plasma model was recently named Consumer Reports’ best flat-panel TV ever tested, had very few repairs, only a two percent average repair rate, in both LCD and plasma categories. This data reinforces Consumer Reports long-standing advice that consumers skip the extended warranty when buying a flat-panel TV, according to the company.