Dealer Data: Consumer Reports Finds LCD and Plasmas Need Few Repairs
Consumer Reports frequency-of-repair charts cover microdisplay sets using DLP and LCD rear-projection technologies. Toshiba and RCA DLP sets stood out as the most repair-prone. Hitachi LCD-based sets were more repair-prone than Sony and Panasonic sets of this type.
About one-quarter of repairs involved replacing the bulb, an issue unique to rear-projection TVs. Many bulb failures occurred early in a set’s life and appeared to have been covered by a standard warranty. Respondents who paid for any repairs out of pocket spent $300 on average.
Unlike the flat-panel reliability analysis, the rear-projection analysis includes sets covered by an extended warranty. For these sets, warranties were much more prevalent, with about 40 percent of respondents having one, than they were for flat panel sets. Repair rates for the two types are not directly comparable. Taking this into account on average, flat-panel sets are still much more reliable than rear-projection sets with their average 18% repair rate.