Distributors Fill the Service Gap
We recently asked some of the industry’s top distributors if their dealer customers are asking for any specific support or services that they are not receiving from vendors or buying groups. For the full roundtable, please see the April issue of Dealerscope.
Stephen M. Bodnarchuk, Associate Vice President/National Sales, M. Rothman:Dealers are continuing to challenge us to provide drop-ship/dot.com fulfillment services. This includes assistance with website construction, development and systems integration. With gas approaching $4 a gallon and consumers shifting how and where they buy products, the Internet is becoming an even more important part of our dealers’ overall business. The drop-ship model not only provides convenience, but also a tactical and strategic approach to expanded assortments. Minimizing risk while attempting to increase business is an alternative strategy they find very appealing. These types of services, along with supply-chain management and reverse logistics capabilities, are at the forefront of dealers’ planning processes.
Tim Coakley, Vice President, Vendor Management and Marketing, Ingram Micro Consumer Electronics:Our dealers are asking for help with online fulfillment strategy, and we’ve been working with them in helping them to craft their strategies. Obviously, the online business keeps growing in the double digits, and sometimes for some companies in the triple digits, so dealers need the help to keep pace with the growth.