D&H Outlines COVID-19 Workaround Solutions
D&H Distributing has announced multi-pronged strategies in wake of the coronavirus outbreak designed to support its business partners as they work to meet the influx of technology needs in the face of COVID-19.
According to the announcement, this includes the establishment of a “mini task force” to develop ways to help dealers and retailers supply equipment relative to the transition of employees to work-from-home environments. This also includes the creation of bundles for students and teachers to continue their educational instruction programs remotely, the announcement stated.
“We’re seeing high demand among our partners for collaborative technologies including hardware, software, cloud-based infrastructures, and services in order to quickly equip end-customers for telecommuting,” said Dan Schwab, D&H co-president, in the announcement. “Partners are working hard to meet this new demand, while dealing with the stresses of mitigating the virus within their own companies and personal lives. D&H is committed to providing the resources, solutions, and services that will help them accomplish this. Our teams have literally been available 24/7 for partners to help with product needs.”
D&H has itself already converted 98 percent of its co-owner personnel to work-from-home status, and had also pivoted its scheduled D&H THREAD technology conference to a virtual engagement. The virtual offering, “D&H THREADcast,” went live on March 26, with sessions focused on social distancing-related topics including business continuity, UC/collaboration, cloud services, and security. The THREADcast was best viewed live for real-time engagement, but partners can view and participate on-demand at their convenience for weeks after, says D&H.
“D&H has consistently delivered vital support to the marketplace for 102 years, including through a long list of global emergencies. Our partners can rely on us to help facilitate their goals and provide a seamless experience.,” said Schwab. “Our dealers are being asked to help keep the greater community connected and functional through the deployment of technology, and that effort can only reduce the long-term economic effect of these events. We’re proud of the invaluable role the supply channel has been called upon to play in helping to address the repercussions of this crisis, and we’re dedicated to supporting that.”
The distributor says it is working closely with manufacturers to increase availability of key in-demand product categories, including laptops, mobile devices, displays, Wi-Fi solutions, cloud-based storage and infrastructure, security, unified communications services, plus mobile peripherals and accessories.
D&H’s consumer sales teams, further, are helping to support customers’ ecommerce businesses, introducing new categories to merchants’ online transactional platforms to accommodate increased online shopping as many physical retail locations are forced to temporarily close.
The distributor is also fulfilling other categories that are growing due to social distancing practices, such as commercial work-from-home office equipment, personal care items due to less access to salon services, entertainment
Through the new task force, D&H is building educational content on collaboration and business continuity, incorporating solutions like Microsoft Teams, Dropbox, Intermedia, and Ring Central. Existing sessions on collaboration, unified communications, and video are available on-demand at dandh.com/solutionslab.
Also, the company is compiling a partner resource list outlining categories and vendors that can create turnkey solutions to help ease disruption in the marketplace.
The company has dedicated an email address, firstname.lastname@example.org, to escalate any urgent partner inquiries, it says.